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Guest Messaging
Which of the following are your highest priority for messaging?
SMS / text messages
WhatsApp / instant messaging
Email
Voice calls / IVR
Which channels do you currently use to reach guests?
SMS / text messages
WhatsApp / instant messaging
Email
Voice calls / IVR
How much do you want guests to interact via your messaging channels?
Very little — only outbound messages
Some — allow replies / basic chat
Moderate — chatbots for basic interaction
High — full conversational service
What types of message features do you think would boost engagement with your guests?
Images / videos
Call-to-action buttons
Landing pages or mobile-friendly content
PDF attachments
Which systems would you want the messaging platform to integrate with?
Booking / reservation / PMS system
POS / F&B ordering systems
Customer database / CRM
Feedback & review systems
What’s your priority when balancing cost vs features?
Basic messaging is fine
Mid-range features at reasonable cost
Premium features & rich content
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