say86

What area of your business are you most interested in improving with AI?

Customer service & guest experience

Operations & workflow efficiency

Marketing & customer engagement

Cost control & labour management

Unsure / Looking for guidance

How familiar are you with AI or automation tools currently?

Very familiar – we’re already using some

Somewhat familiar – but not actively using

Limited understanding

No experience / Need full support

Which part of your operation generates the most manual work or repetition?

Reservations & guest communication

Inventory & ordering

Staff rostering / scheduling

Reporting / admin tasks

All of the above

Do you currently use any management or digital systems (PMS/EPOS/Rotas/CRM)?

Yes, multiple systems working together

Yes, but they don’t connect well

Only one main system

No digital systems yet

Not sure

What is the biggest challenge you’d like AI to solve?

Reducing labour costs

Increasing revenue / upsell

Improving customer experience

Reducing admin workload

Compliance & consistency

What is your preferred level of involvement in implementing AI?

Fully done-for-you system + support

Collaborative setup + training

Learn and manage internally

Not sure yet

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