say86

What type of business do you operate?

Professional services

Trades or field services

Healthcare or wellness practice

Hospitality or event venue

E-commerce or online business

Other

What type of call handling do you need?

Answering all incoming calls

Overflow only

Out-of-hours or weekend support

First point of contact with customer screening

Occasional / seasonal support

What coverage do you require?

9am–5pm, Monday to Friday

Extended hours (early mornings or evenings)

24/7 call answering

Weekends and public holidays

Flexible – changes week to week

What type of information should we collect from callers? (Select all that apply)

Name and contact details

Purpose of the call

Preferred callback time

Booking or appointment requests

Urgent support requests

Other

How many team members or departments should we route calls to?

Just one main contact

2–3 team members

4–10 people across teams

Varies based on the call type

Not sure yet

Do you require call logging or reporting?

Yes – daily summaries

Yes – weekly or monthly reporting

Only for missed calls

No – basic message passing is fine

Not sure

What date do you require this service?

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