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Hotel Reputation Management
How do you currently manage your online guest reviews and feedback?
Manually through individual review sites
Using an in-house tool or spreadsheet
Through a dedicated reputation management platform
We don’t have a structured system in place
Which online review platforms are most important for your business?
Google Reviews
TripAdvisor
Booking.com / Expedia
Social media
Other
How quickly do you aim to respond to guest reviews?
Within a few hours
Within 24 hours
Within 2–3 days
We only respond to certain reviews
Would you be interested in a system that automatically analyses guest sentiment and review trends?
Yes, that would be very useful
Maybe, depending on the cost
Not necessary right now
Would you like a platform that integrates reviews with your PMS or CRM system for easier tracking?
Yes, integration is essential
It would be useful
Not necessary right now
Do you currently encourage guests to leave online reviews after their stay?
Yes, through automated email or SMS requests
Yes, but only occasionally or manually
No, we rely on guests to post reviews themselves
Not currently, but we’d like to start
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