say86

How do you currently handle guest inquiries and requests?

Front desk team manages them manually

Through a messaging app or email

Using a basic chatbot or automated system

We don’t have a structured process yet

Which areas of your guest journey would you like to automate first?

Pre-arrival communication and check-in details

Room service or facility requests

FAQs

Upselling spa, restaurant or local experiences

Post-stay follow-up and feedback collection

How do your guests prefer to communicate with the hotel?

WhatsApp or SMS

Website live chat

Hotel app or booking platform

Social media

n-room tablet or kiosk

Do you want your chatbot to integrate with existing hotel systems?

Yes, full integration is essential

Some integration would be useful

Not necessary — we want it standalone for now

Would you like the chatbot to support multiple languages?

Yes, essential for international guests

One or two additional languages would help

No, English only is fine

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