say86

What are your main goals for exploring AI solutions?

Enhance guest experience and personalisation

Improve operational efficiency

Automate routine tasks (e.g. bookings, check-ins)

Gain deeper insights from guest data

Stay competitive with emerging tech

In which areas are you most interested in applying AI?

Customer service (e.g. chatbots, virtual assistants)

Revenue management and dynamic pricing

Predictive maintenance and operations

Marketing personalization and targeting

Guest sentiment and feedback analysis

What data systems do you currently use that AI could integrate with?

Property Management System (PMS)

CRM or guest loyalty platform

Booking / reservation engine

POS and inventory systems

Not sure – need a tech audit

What is your current level of AI adoption or familiarity?

None – just starting to explore AI

Some basic tools (e.g. chatbots or automation)

Moderate – using AI in a few areas

Advanced – we have in-house or third-party AI systems

Not sure

What is your preferred approach to implementing AI solutions?

Fully custom AI development

Off-the-shelf solutions with quick deployment

Hybrid (customized integrations with existing tools)

Start small with pilot projects

Need guidance on where to begin

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