say86

How do you currently handle online food orders?

Through third-party apps

Through our own website / app

Phone or in-person orders only

We don’t offer online ordering yet

What’s most important to you about your ordering platform?

Full brand control

Lower commission fees than third-party apps

Access to customer data and insights

A seamless guest ordering experience

How do you currently engage with repeat customers?

Loyalty programs through a third party

Our own loyalty scheme

Ad hoc offers and discounts

We don’t run loyalty programs

How often do you need to update or customise your digital menu?

Daily or weekly

Monthly updates

Rarely — menu stays consistent

Unsure / currently not digital

What kind of customer data would be most useful to you?

Contact details for marketing

Order history & preferences

Loyalty & repeat visit insights

All of the above

What would you most want to achieve with a branded ordering system?

Increase repeat orders & loyalty

Reduce reliance on third-party apps

Improve guest experience with seamless ordering

Build stronger brand awareness

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