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Guest Enquiry Platform
How do guests most often contact you with enquiries? (select all that apply)
Phone calls
Email
WhatsApp or SMS
Booking platforms (Airbnb, Booking.com, Expedia)
Website live chat / chatbot
Social media (Facebook, Instagram, etc.)
At reception / in person
What types of enquiries do you receive most frequently?
Booking changes
Check-in and check-out information
Facilities and amenities
Local recommendations
Room service / F&B orders
How would you prefer enquiries to be handled?
Fully automated by AI
AI support plus human team involvement for complex queries
Primarily human responses, with AI for FAQs only
Not sure yet — looking for advice
How many guest enquiries do you typically handle per week?
Less than 50
50–200
200–500
500–1,000
More than 1,000
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