say86

How do you currently collect guest feedback beyond online reviews?

We don’t — we rely only on public reviews

Paper / physical comment cards

Email or in-house surveys

A digital survey tool

How confident are you that your business is generating enough online reviews?

Very confident — we get steady volume across platforms

Somewhat confident — but could use more positive reviews

Not confident — reviews are inconsistent

Unsure — we don’t actively track

How do you currently manage responding to reviews across multiple platforms?

Dedicated staff respond daily

Occasionally, only to negative reviews

Managed centrally by marketing / PR

Not consistent — responses are rare

How confident are you that your online business details are accurate across all directories?

Very confident — updated regularly

Somewhat confident — a few inconsistencies

Not confident — we’ve had complaints from guests about wrong info

Unsure — not monitored at all

How do you track what people are saying about your brand on social media?

Dedicated tool / reports

Informal checks on review sites

Occasionally review competitor ratings

We don’t track competitors’ reputation

If you have multiple venues, how do you currently manage reputation per location?

Each location manages its own reviews

Head office manages everything centrally

Mixed approach — some local, some central

No structured approach

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